Refund and Return Policy
Última actualización: 20 de septiembre de 2026
Nature of the products
The products sold by Elyx Aminos are compounds intended exclusively for scientific research (“research use only”). They are not medicines, nor products for human or animal consumption. Because these are sensitive lyophilised compounds that require controlled storage and cold chain conditions, the following strict conditions apply.
All sales are final
For reasons of safety, product integrity, batch traceability and quality control, all sales are final once the order has been dispatched. We do not accept returns of vials once they leave our facilities, because storage conditions and the cold chain cannot be guaranteed outside our control, and the product cannot be returned to inventory.
No refunds are given for:
- Change of mind, regret or mistaken purchase.
- Incorrect selection of product, concentration or quantity by the buyer.
- Delivery delays attributable to the carrier, customs or incorrect shipping details.
- Products whose security seal has been opened or tampered with.
- Improper storage or handling by the buyer after delivery.
Productos en promoción, descuento u oferta
Los productos adquiridos durante campañas promocionales, con precio de oferta, cupón de descuento o cualquier otra reducción sobre el precio de lista no admiten reembolso, cambio ni cancelación una vez despachado el pedido por cambio de opinión, arrepentimiento o error en la selección por parte del comprador.
- El precio promocional es definitivo y no se aplica de forma retroactiva a pedidos confirmados antes del inicio de la campaña, ni da lugar a la devolución de la diferencia.
- Los cupones y códigos de descuento deben aplicarse al momento de finalizar la compra. No se acreditan, canjean ni reembolsan una vez confirmado el pedido.
- Las promociones están sujetas a la disponibilidad de inventario y a la vigencia publicada en cada campaña, y pueden finalizar antes de lo anunciado si se agotan las existencias.
Esta condición no limita los derechos del comprador frente a productos dañados, defectuosos, incorrectos o no entregados, que se atienden conforme a la sección siguiente, ni afecta la garantía legal que resulte aplicable según la normativa del país de destino.
Products damaged, defective or lost in transit
If your order arrives damaged or defective, or is confirmed as lost by the carrier, you must report it within 48 hours following delivery or the estimated delivery date, writing to info@elyxaminos.com with: order number, batch number and photographs of the product and the packaging. After verification we will offer, at our discretion: (a) replacement of the product, or (b) store credit. Monetary refunds are granted only where replacement is not possible.
Deadlines
- Reporting damage, defect or non-delivery: maximum 48 hours.
- Requests submitted after this deadline are not processed.
Cancellations
Orders can only be cancelled before dispatch. Once the shipping label has been generated, the order cannot be cancelled.
Shipping address and details
It is the sole responsibility of the buyer to provide a correct and complete address and contact details. We are not responsible for orders that go undelivered because of incorrect information; these are not eligible for a refund or replacement.
Chargebacks
If any problem arises, the buyer agrees to contact us first to look for a solution. Fraudulent chargebacks, or chargebacks raised without prior contact, will be disputed with the corresponding documentation (delivery confirmation, communications and transaction evidence) and may lead to future purchases being blocked.
Acceptance
By making a purchase, the buyer declares that they have read and accepted this policy in full, as well as the “research use only” nature of the products.
Contact: info@elyxaminos.com
