{"id":586,"date":"2026-01-19T14:42:53","date_gmt":"2026-01-19T19:42:53","guid":{"rendered":"https:\/\/elyxaminos.com\/?page_id=586"},"modified":"2026-09-28T01:37:49","modified_gmt":"2026-09-28T06:37:49","slug":"preguntas","status":"publish","type":"page","link":"https:\/\/elyxaminos.com\/en\/preguntas\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"ep-pg\">\n  <section class=\"ep-hero ep-hero-bajo\">\n    <p class=\"ep-ceja\">HELP<\/p>\n    <h1>Frequently asked questions<\/h1>\n    <p class=\"ep-sub\">Orders, payment, shipping, quality and returns. If you cannot find your answer, contact us.<\/p>\n  <\/section>\n  <div class=\"ep-cont\">\n    <nav class=\"ep-migas\"><a href=\"https:\/\/elyxaminos.com\/en\/en\/\">Home<\/a> \/ FAQ<\/nav>\n    <div class=\"ep-tarjeta ep-indice\"><p class=\"ep-etq\">TOPICS<\/p>\n      <ol><li><a href=\"#faq-1\">Orders and payment<\/a><\/li><li><a href=\"#faq-2\">Shipping<\/a><\/li><li><a href=\"#faq-3\">Products and quality<\/a><\/li><li><a href=\"#faq-4\">Returns<\/a><\/li><li><a href=\"#faq-5\">Wholesale<\/a><\/li><\/ol><\/div>\n          <section id=\"faq-1\">\n        <h2>Orders and payment<\/h2>\n        <div class=\"ep-acordeon\">\n                      <details><summary>How do I place an order?<\/summary><p>Choose your products in the store, review your cart and check out. You do not need to create an account. You can also order on WhatsApp if you prefer.<\/p><\/details>\n                      <details><summary>Which payment methods do you accept?<\/summary><p>International Visa, MasterCard and American Express cards, processed by Stripe. Payments are processed in US dollars (USD).<\/p><\/details>\n                      <details><summary>I see prices in pesos, why am I charged in dollars?<\/summary><p>If you browse from Colombia you will see prices in pesos as a reference, but all payments are processed in dollars. Your bank converts at its own rate, so the final amount in pesos may vary slightly.<\/p><\/details>\n                      <details><summary>Can I use more than one discount code?<\/summary><p>One code per order, for example an athlete code. The exception is the newsletter welcome code, which stacks with an athlete code.<\/p><\/details>\n                      <details><summary>How do I get 10% off?<\/summary><p>Subscribe to the newsletter at the bottom of the page. We will email you a personal 10% code valid on your first order, using the same email you subscribed with. It stacks with an athlete code.<\/p><\/details>\n                      <details><summary>Can I cancel an order?<\/summary><p>Yes, as long as it has not shipped yet. Once the shipping label is created, the order can no longer be cancelled.<\/p><\/details>\n                  <\/div>\n      <\/section>\n          <section id=\"faq-2\">\n        <h2>Shipping<\/h2>\n        <div class=\"ep-acordeon\">\n                      <details><summary>Which countries do you ship to?<\/summary><p>Colombia, Panama and the United States.<\/p><\/details>\n                      <details><summary>How long will my order take?<\/summary><p>We ship within one to two business days after payment is confirmed. Delivery takes two to five business days from dispatch.<\/p><\/details>\n                      <details><summary>How much is shipping?<\/summary><p>About USD 10 in Colombia and Panama and USD 15 in the United States. Shipping is free on orders from USD 200.<\/p><\/details>\n                      <details><summary>How do I track my order?<\/summary><p>When we ship, we email you the tracking number.<\/p><\/details>\n                      <details><summary>Is the packaging discreet?<\/summary><p>Yes. Every order ships in discreet packaging designed to protect the product in transit.<\/p><\/details>\n                      <details><summary>Who pays customs and taxes?<\/summary><p>For shipments to Panama and the United States, any customs duties or taxes are paid by the buyer.<\/p><\/details>\n                  <\/div>\n      <\/section>\n          <section id=\"faq-3\">\n        <h2>Products and quality<\/h2>\n        <div class=\"ep-acordeon\">\n                      <details><summary>Do products come with a Certificate of Analysis?<\/summary><p>Yes. Every batch has its Certificate of Analysis, available on each product page.<\/p><\/details>\n                      <details><summary>Is bacteriostatic water included?<\/summary><p>Yes, bacteriostatic water is included free with every order.<\/p><\/details>\n                      <details><summary>How should I store the products?<\/summary><p>Follow the storage instructions on each product page. As a general rule, refrigerated between 2 and 8 \u00b0C and protected from light.<\/p><\/details>\n                      <details><summary>What if a product is out of stock?<\/summary><p>Leave your email under &quot;Notify me&quot; on the product page and we will email you once when it is back in stock.<\/p><\/details>\n                      <details><summary>Are the products for human consumption?<\/summary><p>No. They are compounds intended exclusively for laboratory research. They are not medicines and are not approved for human or veterinary consumption.<\/p><\/details>\n                  <\/div>\n      <\/section>\n          <section id=\"faq-4\">\n        <h2>Returns<\/h2>\n        <div class=\"ep-acordeon\">\n                      <details><summary>Can I return a product?<\/summary><p>All sales are final once the order ships: because of the cold chain and batch traceability, a vial cannot return to inventory. There are no refunds for change of mind or wrong selection.<\/p><\/details>\n                      <details><summary>My order arrived damaged or did not arrive. What should I do?<\/summary><p>Email info@elyxaminos.com within 48 hours of delivery with your order number, batch number and photos. After checking, we offer a replacement or store credit.<\/p><\/details>\n                      <details><summary>Can promotional items be returned?<\/summary><p>Items bought at a sale price or with a coupon cannot be refunded or exchanged for change of mind. This does not affect your rights for damaged, defective or undelivered products.<\/p><\/details>\n                  <\/div>\n      <\/section>\n          <section id=\"faq-5\">\n        <h2>Wholesale<\/h2>\n        <div class=\"ep-acordeon\">\n                      <details><summary>Do you sell wholesale?<\/summary><p>Yes, to clinics, laboratories and distributors from USD 2,000 per order. You can apply on the Wholesale page.<\/p><\/details>\n                  <\/div>\n      <\/section>\n        <div class=\"ep-tarjeta ep-firma\">\n      <p><b>Didn&#039;t find what you were looking for?<\/b><\/p>\n      <p>Message us on <a href=\"https:\/\/wa.me\/19138995785\">WhatsApp<\/a> or email <a href=\"mailto:info@elyxaminos.com\">info@elyxaminos.com<\/a>.<\/p>\n      <p class=\"ep-quien\">\u2014 The Elyx Aminos Team<\/p>\n    <\/div>\n    <div class=\"ep-aviso\"><b>Research use only.<\/b> Products are not for human or veterinary consumption.<\/div>\n  <\/div>\n  <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I place an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Choose your products in the store, review your cart and check out. You do not need to create an account. 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